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Director of Workforce at TaskUs - ApplyBlast

Director of Workforce

TaskUs

4 months ago

4.1 on Glassdoor

Bacoor, Cavite, Philippines

Hybrid

Full Time

Director

0 applicants

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About this role

The Director of Workforce at TaskUs oversees the operational and fiscal activities of the Workforce Management Team globally. This role ensures staffing optimization, end-to-end Workforce Management (WFM) support, and revenue assurance across various client programs. Key duties include forecasting call volumes, managing seat occupancy, mentoring managers, and driving team performance to meet business objectives.

Responsibilities

Oversee operational and fiscal activities for the workforce management team
Forecast call/email volume and monitor seat occupancy metrics
Mentor and develop a team of Workforce Managers
Collaborate with stakeholders to resolve staffing and scheduling issues
Establish success metrics and drive the team to meet goals

Skills

About TaskUs

taskus.com

Headquarters

New Braunfels, Texas, United States

Company Size

10001+ employees

Founded

2008

View Profile

TaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.