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© All Rights Reserved. ApplyBlast.com
Nationwide Financial
The Senior Analyst, Workforce Management role manages scheduling, skilling, vacation, and shift bids in Genesys WEM while partnering with the WFM Manager to develop forecasts and 2–4-week schedules for assigned business units. This position involves analyzing contact center trends, including call volumes and staff productivity, to forecast capacity management and staffing needs. The role requires collaboration with functional areas to align workforce capacity with business goals and ensure optimal service delivery.
We help financial professionals break down & simplify retirement challenges with strategies, tools, & products like annuities, mutual funds, life insurance & retirement plans.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Nationwide Financial.
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