Director, Policy Administration

The Director, Policy Administration leads the end-to-end policy servicing function for Manulife Pro advisors, ensuring a seamless and customer-centric experience for both advisors and customers. This role involves supervising a dedicated team, serving as a trusted operational partner to agency leaders, and acting as the subject matter expert in IFP policy administration. The position is critical in driving service excellence, strengthening agency engagement, and transforming servicing capabilities through process optimization and continuous improvement.