Director, Post Purchase

Altatec(2 months ago)

HybridFull TimeSenior$138,976 - $173,720Product Management

About this role

This role leads the strategy for an end-to-end online post‑purchase experience, ensuring customers feel valued and supported after buying through the company’s eCommerce site. It operates in a B2B context with complex, high-value orders, partnering broadly across the organization to improve customer satisfaction and retention. The position also includes leadership of a dedicated team focused on post‑purchase experience improvement.

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Required Skills

Customer Experience
Post-Purchase Strategy
Ecommerce
Cross-Functional Leadership
Data Analysis
Customer Feedback
Loyalty Programs
Stakeholder Management
Backlog Grooming
Feature Prioritization

+8 more

Qualifications

Bachelor’s Degree in Business
Bachelor’s Degree in Marketing
Bachelor’s Degree in Product Management
Master’s Degree

About Altatec

altatec.ch

Altatec Microtechnologies AG is an innovative small and medium-sized enterprise (SME) located in the heart of Switzerland, specializing in the development and production of products in the field of microtechnology. The company focuses on creating high-quality microelectronics solutions tailored to meet the needs of its clients. With a commitment to innovation, Altatec positions itself as a key player in the microtechnology sector, offering advanced solutions that leverage cutting-edge technology.

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