Director, Product Management, Intelligent Routing
Capital One
About this role
The Director, Product Management for Intelligent Routing will lead the product suite that optimizes routing of calls, cases, and chats to call center agents to balance agent wellbeing and productivity and improve customer experience. This role defines the product strategy and roadmap, drives discovery and delivery, and scales the solution across the enterprise. The leader will collaborate with multiple stakeholder groups to align on priorities and execution.
Skills
Qualifications
About Capital One
capitalonecareers.comYou’re tenacious and driven, so the last place you want to work is some boring bank. Same. Learn about careers at Capital One and view jobs here.
Recent company news
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About Capital One
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Capital One.
Salary
$210k – $287k
per year