Director, Product Management, Intelligent Routing
Capital(1 month ago)
About this role
The Director, Product Management for Intelligent Routing will lead the product suite that optimizes routing of calls, cases, and chats to call center agents to balance agent wellbeing and productivity and improve customer experience. This role defines the product strategy and roadmap, drives discovery and delivery, and scales the solution across the enterprise. The leader will collaborate with multiple stakeholder groups to align on priorities and execution.
Required Skills
- Product Strategy
- Roadmap
- Stakeholder Management
- Cross-Functional Leadership
- Human Centered
- Business Analysis
- Technology Integration
- Problem Solving
- Digital Products
- Data Analytics
Qualifications
- Bachelor's Degree - Quantitative Field
- Master's Degree - Quantitative Field
- MBA - Quantitative Concentration
About Capital
capitalonecareers.comYou’re tenacious and driven, so the last place you want to work is some boring bank. Same. Learn about careers at Capital One and view jobs here.
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