SYNCHRONY FINANCIAL EMPLOYEES HEALTH SERVICES

VP, Product – Contact Center Routing and Workforce Planning Capabilities

SYNCHRONY FINANCIAL EMPLOYEES HEALTH SERVICES

6 days ago
Hybrid
Full Time
Senior
0 applicants
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SYNCHRONY FINANCIAL EMPLOYEES HEALTH SERVICES
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About this role

A VP of Product for Contact Center Routing and Workforce Planning Capabilities will define product strategy, roadmap, and scaled delivery of modern technologies to enhance forecasting, scheduling, and intelligent routing while supporting workforce optimization. The role involves leading cross-functional initiatives to transform legacy contact center technologies into a modern cloud-based platform.

Skills

Qualifications

Bachelor’s degree8 years of relevant experience12 years of relevant experience in lieu of degree8+ years leading cross functional initiatives5+ years working in Agile at scale
SYNCHRONY FINANCIAL EMPLOYEES HEALTH SERVICES

About SYNCHRONY FINANCIAL EMPLOYEES HEALTH SERVICES

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About SYNCHRONY FINANCIAL EMPLOYEES HEALTH SERVICES

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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