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Director, Product Support – US West at Genesys - ApplyBlast

Director, Product Support – US West

Genesys

12 days ago

Remote

Full Time

Director

0 applicants

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About this role

The Director, Product Support leads the US West team in delivering exceptional customer experiences through AI-powered support solutions within a fast-paced SaaS environment. This role focuses on enabling technical analysis, driving operational excellence, and aligning support strategies with business objectives to ensure customer value realization. The position requires strong leadership in coaching teams, managing budgets, and leveraging digital and AI-driven tools to scale support efficiently.

Responsibilities

Lead global Product Support organization and drive operational excellence
Develop and execute support strategy aligned with business objectives
Leverage AI and digital solutions to transform customer support experience

Skills

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.