Director - Product Support

FourKites

2 days ago

3.6 on Glassdoor

Chennai

Hybrid

Full Time

Director

0 applicants

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About this role

A SaaS Product Support Director at FourKites leads and manages a product support team to ensure exceptional customer experiences through efficient and effective support services. The role involves developing support processes, collaborating with cross-functional teams, and continuously improving support services through technology and best practices.

Skills

Qualifications

Bachelor’s degree in Computer Science, Information Technology or a related field

About FourKites

fourkites.com

FourKites is an AI-driven supply chain orchestration and real-time visibility platform that helps companies track shipments and inventory across modes and geographies. It combines real-time location data, predictive ETAs and machine‑learning insights to identify exceptions, optimize routes and move operations from reactive tracking to autonomous decisioning. The platform offers control‑tower orchestration, yard and warehouse visibility, and integrations across carriers, TMSs and enterprise systems. Shippers, carriers, 3PLs and retailers use FourKites to break down silos, improve on‑time performance and reduce supply‑chain disruption.