Supervisor, Product Support
Tebra(4 days ago)
About this role
The Product Support Supervisor at Tebra leads and manages a team of support agents, ensuring high-quality, timely, and empathetic customer service across various channels. The role involves coaching, operational oversight, and cross-functional collaboration to improve customer support processes in a SaaS healthcare environment.
Required Skills
- Support Operations
- Ticketing Systems
- Customer Service
- SaaS
- Healthcare Compliance
- Team Leadership
- Quality Assurance
- Issue Resolution
- Technical Troubleshooting
- Process Improvement
Qualifications
- 3+ years customer support experience
- Experience in SaaS or healthcare technology
- Knowledge of support systems (e.g., Salesforce)
- HIPAA compliance understanding
- Leadership or supervisory experience
- Excellent communication skills
- Associate's degree or equivalent
About Tebra
tebra.comTebra builds EHR and practice-management software for private practices. Its platform unifies clinical records, billing, scheduling, and reputation/patient‑communication tools into a single system to streamline operations. By combining workflow automation, revenue‑cycle features, and patient engagement capabilities, Tebra aims to reduce administrative burden and let clinicians focus on care. Practices use Tebra to improve efficiency, collections, and the patient experience.
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