Director, Professional Services

Hootsuite(28 days ago)

HybridFull TimeDirector$98,712 - $138,230Professional Services

About this role

The Director, Professional Services leads Hootsuite’s post-sale services function, overseeing onboarding and training delivery through a team of Professional Services Managers. Reporting to the VP, Global Professional Services, this leader partners cross-functionally across the Customer Office and revenue organization to enhance the end-to-end customer journey and grow services-related revenue. The role is aligned to Hootsuite’s distributed workforce strategy and is open to candidates based in London (UK) or Toronto (Canada).

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Required Skills

Professional Services
Team Leadership
People Management
Customer Onboarding
Customer Training
Service Delivery
Customer Experience
Cross-Functional Collaboration
Operational Metrics
Utilization Management

+7 more

About Hootsuite

hootsuite.com

Hootsuite is a social media management platform that centralizes scheduling, content creation, publishing, social listening, and analytics across multiple social networks. Its unified dashboard includes a content calendar, automation and approvals, team workflows, and performance reporting to help marketers plan campaigns, engage audiences, and measure impact. Hootsuite integrates with major social channels and third‑party tools and offers mobile apps plus enterprise features for collaboration, security, and compliance. Organizations of all sizes use it to streamline social operations and scale their social media strategy.