Director, Reservations Excellence
Mandarin Oriental Hotel Group
About this role
The Reservations Excellence Director at Mandarin Oriental leads the development and standardisation of the Group’s reservations function, shaping culture, capability and service standards across corporate and property teams. Based at the corporate office in Holborn, London, the role focuses on unifying processes, tools and technologies to strengthen the Property Direct channel and support the Group’s commercial objectives, reporting to the VP Digital.
Skills
About Mandarin Oriental Hotel Group
mandarinoriental.comOur luxury award-winning hotels and resorts worldwide. Mandarin Oriental hotels offer world-class accommodations, spas and fine dining experiences.
Recent company news
Hotel DiveMandarin Oriental shareholders approve go-private offer
Dec 12, 2025
HOTELSMag.comMandarin Oriental being taken private at $4.2 bln valuation
Oct 17, 2025
CoStarNews | Shareholders approve Mandarin Oriental's move into private hands
Dec 11, 2025
MonocleLaurent Kleitman on the future of luxury hospitality, Mandarin Oriental’s growth and ‘The White Lotus’ effect
Sep 10, 2025
Hospitality NetChristian Gradnitzer
Sep 25, 2025
About Mandarin Oriental Hotel Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Mandarin Oriental Hotel Group.
Salary
$67k – $93k
per year