Director | Service Management
Gundersen Health System(1 month ago)
About this role
The Director of Service Management provides strategic leadership and oversight for the organization's ServiceNow platform and IT Service Desk to ensure alignment with enterprise IT objectives. The role is accountable for governance, decision-making, and partnership with clinical and IT leadership to improve service quality and customer experience. This position directs the service management function and sets the strategic direction for IT service delivery.
Required Skills
- ServiceNow
- ITIL
- Leadership
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Customer Service
- Stakeholder Engagement
- Performance Monitoring
+3 more
Qualifications
- Bachelor’s Degree in Information Technology, Business Administration, or related field
- Master’s Degree (Preferred)
About Gundersen Health System
gundersenhealth.orgGundersen Health System Hospitals & Clinics delivers world-class primary and specialized healthcare in Wisconsin, Minnesota and Iowa.
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