Director, Service Management

This senior leadership role oversees enterprise-wide strategy for change, incident, and release management, aligning operational practices with ITIL best practices and business goals. The incumbent drives process standardization, governance, and risk management while partnering with IT leadership, security teams, and platform owners to ensure secure and scalable operational frameworks. Key duties include establishing the Change Advisory Board, monitoring operational KPIs, and leading high-performing teams to deliver exceptional service continuity amidst complex technical environments.