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Manager IT Change Management at Manulife - ApplyBlast

Manager IT Change Management

Manulife

3 months ago

3.9 on Glassdoor

Waterloo, Ontario

Hybrid

Full Time

Senior

0 applicants

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About this role

This role governs the IT Change Management process, ensuring changes are appropriately assessed, approved, and implemented to maintain production stability. The incumbent coordinates Change Advisory Board (CAB) meetings, manages emergency changes, and drives continuous improvement of ITIL-aligned practices. Key duties include stakeholder engagement, risk assessment, and reporting on operational metrics to support informed decision-making.

Responsibilities

Execute and govern the IT Change Management process
Coordinate and facilitate Change Advisory Board meetings
Assess change requests for risk and business impact
Monitor and coordinate execution of approved changes
Develop and analyze operational performance metrics

Skills

Qualifications

ITIL Foundation certification

About Manulife

manulife.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

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Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.