Director, Service & Operations, UKI Studio+

EY Studio+ UK is seeking a Director of Service & Operations to lead large-scale customer service transformation programmes, bridging the gap between Service & Operations and Customer Service Design. The role involves applying AI and emerging technologies at scale within contact centres to drive measurable business and customer outcomes while serving as a trusted advisor to senior client stakeholders. This position requires a strategic leader with extensive experience in contact centre technologies, AI, and service design to shape transformation roadmaps and drive business development.