commonwealthbankofaustralia.com
As a Principal Software Engineer at CommBank, you will design, build, and scale core capabilities for an AI-first contact centre transformation. This role involves leading engineering delivery for Contact Centre as a Service (CCaaS) platforms, integrating AI voice solutions, and orchestrating seamless customer experiences across voice, chat, and assisted channels. You will drive technical strategy, establish scalable engineering patterns, and mentor teams to deliver production-grade, secure, and reliable AI-enabled servicing solutions.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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