Commonwealth Bank of Australia

Director, Service Performance and Insights

Commonwealth Bank of Australia(15 days ago)

HybridFull TimeManager$130,000 - $150,000Institutional Banking and Markets
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About this role

This role is part of the CITB Transformation team at Commonwealth Bank, focusing on enhancing service performance monitoring, strategic reporting, and driving service strategy improvements within Institutional Banking. The candidate will work with senior stakeholders to deliver data-driven insights and facilitate service transformation efforts, aiming to improve customer experience and operational efficiency.

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Required Skills

  • Data Analysis
  • Excel
  • PowerBI
  • Stakeholder Management
  • Financial Modelling
  • Process Design
  • Change Management
  • Transaction Banking
  • Insights Generation
  • Market Trends

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