Director, Staffing Operations & Vendor Management

Included Health(3 days ago)

RemoteFull TimeSenior$149,450 - $200,000Member Care Strategy & Operations

About this role

The Head of Staffing Strategy & Vendor Management at Included Health is responsible for developing and overseeing the long-term staffing plan for Member Care, ensuring the right mix of internal and outsourced teams to meet organizational goals. The role involves designing staffing models, managing vendor relationships, and utilizing data to optimize workforce performance, all while fostering a culture of continuous improvement and inclusion.

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Required Skills

Workforce Management
Vendor Management
Staffing Strategy
Data Analytics
Contact Center Operations
Real-Time Management
Routing Strategies
Scheduling Optimization
Performance Management
Leadership

About Included Health

includedhealth.com

Included Health is a digital healthcare company that delivers personalized, all‑in‑one virtual care, care navigation, and community support for employers, health plans, and members. Its platform connects people to virtual primary and mental healthcare, expert medical opinions, and navigation services to guide complex care decisions and specialty referrals. Included Health aims to improve outcomes and reduce costs through integrated care coordination, telehealth, and tailored member engagement with an emphasis on equity and underserved populations. Founded in 2021 and led by Owen Tripp, the company partners with employers and payers to modernize employee and member healthcare.

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