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Director, Stars PX Program at Humana - ApplyBlast

Director, Stars PX Program

Humana

3 months ago

3.6 on Glassdoor

Remote

Full Time

Director

13 applicants

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About this role

The Director, Stars PX Program leads the survey strategy across CAHPS and HOS, establishing governance, operating models, and execution discipline to translate member experience insights into actionable provider and market initiatives that support Stars performance. This senior role oversees a centralized PX team, partners with multiple stakeholders, and provides executive updates on risks and performance.

Responsibilities

Lead PX as a centralized shared service across CAHPS and HOS
Establish the PX operating model with governance and decision rights
Translate PX survey insights into provider and market actions
Lead and develop the PX team including transformation and enablement resources
Build a modernization roadmap for the PX survey capability

Skills

Qualifications

Bachelor's degreeMaster's degreePMPSix SigmaAgile

About Humana

humana.com

Headquarters

Louisville, Kentucky, United States

Company Size

10001+ employees

Founded

1961

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