Director, Support Automation and Tooling

Pinterest(9 days ago)

RemoteFull TimeSenior$192,929 - $397,206Support Operations

About this role

Pinterest is seeking a Director of TPM Support Operations to lead their technical program management team focused on customer support. The role involves developing strategies, managing tooling and automation, and working closely with various teams to improve support processes and customer experience.

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Required Skills

SupportOperations
ProgramManagement
Automation
StakeholderManagement
SupportTools
ChangeManagement
CustomerExperience
Leadership
SupportStrategies
Metrics

Qualifications

Bachelor’s degree in a relevant, technology-related field such as Computer Science, Engineering, or IT

About Pinterest

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Cloudflare operates a global edge network that delivers performance, reliability, and security services for websites, APIs, and applications. Its platform includes CDN, DDoS mitigation, DNS, WAF, load balancing, and edge compute (Workers), along with Zero Trust and secure-access solutions for enterprises. By combining traffic acceleration, threat protection, and developer tools, Cloudflare reduces latency and stops attacks at the network edge. Organizations use it to simplify deployment, improve uptime, and protect web properties at scale.

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