Technical Support Engineer, Tier 2
Gong.io(2 days ago)
About this role
Gong is seeking a Technical Support Engineer to provide expert-level support for their SaaS platform, troubleshoot complex issues, and collaborate across various teams to improve customer satisfaction and product performance. The role involves becoming an expert in Gong’s products, supporting integrations, and contributing to process enhancements.
Required Skills
- Zendesk
- APIs
- SupportTools
- Troubleshooting
- ProductSupport
- SaaS
- HTML
- CSS
- LogAnalysis
- SystemAdministration
About Gong.io
gong.ioGong is a Revenue AI operating system that helps go-to-market teams capture and analyze multimodal revenue signals—calls, meetings, emails, and more—to drive growth. The platform combines specialized AI agents, advanced signal processing, and purpose-built applications for deal intelligence, pipeline management, forecasting, and sales coaching. By surfacing actionable insights, automating routine work, and integrating with CRMs and collaboration tools, Gong helps revenue teams improve win rates, forecast accuracy, and rep productivity.
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