Director, Technical Customer Support
Q2(2 months ago)
About this role
A Senior, systems-oriented Director of Support at Q2 will lead and scale the global Customer Support organization, transforming it toward a predictable, AI-augmented, pod-based operating model. The role focuses on running and evolving support systems rather than directly handling individual cases and oversees globally distributed teams delivering complex, configuration-driven support in a regulated fintech environment.
Required Skills
- Support Leadership
- Systems Thinking
- AI Adoption
- Operational Excellence
- Pod-Based
- SLA Management
- XLA Metrics
- DevOps Collaboration
- SRE Partnership
- Cloud-Native
+5 more
Qualifications
- Bachelor's Degree
- Advanced Degree
- ITIL
- Six Sigma
- Lean
About Q2
q2.comQ2 creates simple, smart, end-to-end banking and lending experiences that make you an indispensable partner on your customers’ financial journeys
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