ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Director Technical Support & Field Service at Sereact - ApplyBlast

Director Technical Support & Field Service

Sereact

4 days ago

Remote

Full Time

Director

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Director of Technical Support & Field Service will build and lead the customer-facing support function for a growing fleet of AI-driven robotics cells, ensuring high uptime and customer satisfaction. This player-coach role involves establishing remote diagnostics, managing escalation loops with engineering, and coordinating field service operations across the EU and US. The position requires hands-on technical leadership while hiring and developing the initial support and field engineering teams.

Responsibilities

Stand up support desk and define coverage model for EU and US time zones
Build remote diagnostics on top of Cortex telemetry for issue triage and resolution
Coordinate field service dispatch and manage closed escalation loop with Engineering

Skills

About Sereact

sereact.ai

Headquarters

Stuttgart, Baden-Württemberg, Germany

Company Size

11-50 employees

View Profile

Sereact is an AI company that develops Cortex, a Vision-Language-Action AI (VLAM) that serves as a universal intelligence layer for autonomous robots across warehouse and fulfillment operations. Their technology enables zero-shot robotic picking, sorting, inspection, and returns handling across thousands of SKUs with over 99% pick success rates and 99.9% uptime, with no retraining or reprogramming required. Trusted by logistics leaders across five continents, Sereact's solutions — including robotic pick & place, putwall automation, Sereact Lens, and humanoid robotics — are live in production environments globally.