Director, Technology Implementations - Workflow

The Director, Technology Implementations - Workflow leads the implementation, adoption, and optimization of the collections workflow platform, serving as the primary bridge between Product, Analytics, Data, Operations, and Support teams. This role owns the implementation roadmap, guides product enhancements, and manages a team of implementation and support professionals to drive continuous improvement. The position ensures successful client onboarding, integration, and ongoing support while fostering a culture of accountability and innovation.