Volvo Group
The Director – Uptime & Service Excellence leads the strategy and performance of vehicle uptime and product support services for Volvo Trucks, Mack Trucks and UD Trucks across Australia and designated export markets. Reporting to the Vice President Service Market, the role drives improvements in service responsiveness, product reliability and customer experience through governance of dealer and internal service networks. The position also oversees financial performance, warranty and quality management, and leads the transformation to a proactive, data‑driven uptime model.
Volvo Group is a global industrial company offering a broad portfolio of products and services including trucks, buses, construction equipment, marine and industrial engines (Volvo Penta), autonomous solutions, defense logistics, and financial services. Alongside Volvo Cars, the group operates under the AB Volvo umbrella with a commitment to quality, safety, and environmental sustainability. Volvo Group serves customers worldwide across transportation, infrastructure, and energy sectors.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Volvo Group.
Volvo Group didn’t post a salary, so this is our estimate from similar listings.
12% below the average for this role