ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Director, Workforce and BPO Management at Sun Life - ApplyBlast

Director, Workforce and BPO Management

Sun Life

1 month ago

Milwaukee, Wisconsin, United States

Hybrid

Full Time

Director

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Director, Workforce and BPO Management provides strategic leadership and enterprise-level oversight for workforce management, customer service technology, analytics, and Business Process Outsourcing partnerships supporting Dental Customer Service operations. This role leads teams and governance processes to monitor call center forecasts, schedules, and performance analysis while ensuring strong operational governance of external Customer Service BPOs. The position partners with cross-functional leaders to drive superior customer service outcomes that meet member, customer, and provider expectations.

Responsibilities

Lead workforce management and BPO vendor governance teams
Develop operational dashboards and analytics for customer service performance
Manage customer service technology roadmap and vendor integrations

Skills

About Sun Life

sunlife.ca

Headquarters

Kansas City, Missouri, United States

Company Size

10001+ employees

Founded

1865

View Profile

We offer trusted insurance products and investment solutions to Canadian residents and organizations. Get secure access to your employee benefits, health claims and group savings plans. Or, connect with a Sun Life advisor to get life or health insurance, set up a savings plan, open an RRSP and TFSA and more.