Dispatcher/CSR

TLC Drain, Sewer, and Water Cleanup(8 months ago)

Audubon, United StatesOnsiteFull TimeMedior$40,000 - $48,000Customer Service

About this role

Customer Service Associate at a family-owned drain, sewer and water cleanup company based in Eagleville, PA who will handle inbound calls, book service appointments, and support customers and management in emergency and non-emergency situations. The role is in-person at the office and involves participating in an on-call rotation for nights, weekends and holidays. The position focuses on delivering empathetic, timely service and coordinating with technicians to ensure a seamless customer experience.

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Required Skills

Booking Calls
Customer Engagement
Phone Support
Team Collaboration
Deescalation
Commercial Accounts
On-Call
Multitasking
Computer Proficiency
Permit Filing

About TLC Drain, Sewer, and Water Cleanup

tlchelps.com

TLC Drain & Sewer is a family-owned company based in Eagleville, Pennsylvania, dedicated to providing exceptional drain, sewer, and water cleanup services throughout the Greater Philadelphia area since 2011. They offer a range of solutions including drain clearing, trenchless sewer repair, and water damage restoration for both residential and commercial clients. With 24/7 emergency service, transparent upfront pricing, and a satisfaction guarantee, TLC Drain & Sewer is committed to delivering high-quality and reliable results backed by licensed professionals.