popafcu
The Dispute and E-Services Support Specialist investigates, processes, and resolves member transaction disputes while ensuring compliance with regulations and internal policies. This role serves as a subject matter expert in dispute resolution, delivering exceptional member service and protecting the Credit Union from financial loss. The position involves analyzing transaction details, managing fraud alerts, and maintaining accurate case documentation.
POPA Federal Credit Union is a member-owned, federally chartered credit union based in San Dimas, California, with branch locations serving Los Angeles and Orange counties. It offers consumer banking products including checking, savings, money market accounts, share certificates, and low-cost loan products to help members build savings and access credit. POPA FCU emphasizes community-focused, member-first service delivered through branch locations and digital tools like online account access and secure document upload.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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popafcu didn’t post a salary, so this is our estimate from similar listings.
30% below the average for this role