Dispute Resolution Coordinator

The Dispute Resolution Coordinator at TAL ensures the effective management of escalated complaints through Internal and External Dispute Resolution processes, delivering an independent, transparent, and fair approach in line with regulatory requirements. The role supports governance and compliance by overseeing complaint triage, registration, acknowledgment, and allocation, as well as conducting quality assurance, reporting, and root cause analysis. Additionally, it contributes to training and development initiatives to maintain high standards and continuous improvement within the disputes function.