Disputes & Education Specialist
viagogo
About this role
The Disputes & Education Specialist on the Seller Operations team protects marketplace integrity by resolving disputes, shaping seller behaviour, and implementing education strategies that reduce revenue risk. The role involves making policy-based decisions with direct financial impact, analysing seller trends to inform preventive actions, and partnering cross-functionally to improve processes and tools. It is a mid-level position focused on measurable seller performance recovery and operational efficiency.
Skills
About viagogo
workatviagogo.comviagogo is a global online marketplace for tickets to live events, connecting buyers and sellers to concerts, sport, theatre and other performances. The platform aggregates listings from individuals and professional sellers across many countries, offering inventory for a wide range of dates, venues and price points. viagogo emphasizes a secure, user-friendly buying experience and supportive seller tools, and hires across product and tech disciplines — web and front-end developers, UX designers, data scientists, product analysts and more — with offices in cities like Geneva, London, Limerick, New York, Taipei and San Antonio.
About viagogo
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$33k
per year