Disputes & Education Specialist

viagogo(27 days ago)

Limerick, IrelandOnsiteFull TimeMedior$33,280 - $33,280Seller Operations

About this role

The Disputes & Education Specialist on the Seller Operations team protects marketplace integrity by resolving disputes, shaping seller behaviour, and implementing education strategies that reduce revenue risk. The role involves making policy-based decisions with direct financial impact, analysing seller trends to inform preventive actions, and partnering cross-functionally to improve processes and tools. It is a mid-level position focused on measurable seller performance recovery and operational efficiency.

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Required Skills

Seller Education
Decision Making
Dispute Resolution
Policy Interpretation
Performance Recovery
Data Analysis
Cross-Functional Collaboration
Operational Efficiency
Relationship Management
Change Leadership

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About viagogo

workatviagogo.com

viagogo is a global online marketplace for tickets to live events, connecting buyers and sellers to concerts, sport, theatre and other performances. The platform aggregates listings from individuals and professional sellers across many countries, offering inventory for a wide range of dates, venues and price points. viagogo emphasizes a secure, user-friendly buying experience and supportive seller tools, and hires across product and tech disciplines — web and front-end developers, UX designers, data scientists, product analysts and more — with offices in cities like Geneva, London, Limerick, New York, Taipei and San Antonio.