Customer Service Representative
viagogo(9 months ago)
About this role
A Customer Service Representative at StubHub/viagogo serves as the first point of contact for customers buying and selling tickets, delivering high-quality support across phone, email, and chat. The role focuses on resolving inquiries efficiently, representing the brand in a fast-paced, performance-driven environment, and contributing to a global marketplace for live events.
Required Skills
- Customer Focus
- Communication
- Problem Solving
- Time Management
- Technical Aptitude
- CRM
- Microsoft Office
- Multitasking
- Phone Support
- Empathy
About viagogo
workatviagogo.comviagogo is a global online marketplace for tickets to live events, connecting buyers and sellers to concerts, sport, theatre and other performances. The platform aggregates listings from individuals and professional sellers across many countries, offering inventory for a wide range of dates, venues and price points. viagogo emphasizes a secure, user-friendly buying experience and supportive seller tools, and hires across product and tech disciplines — web and front-end developers, UX designers, data scientists, product analysts and more — with offices in cities like Geneva, London, Limerick, New York, Taipei and San Antonio.
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