Disputes/Chargeback Officer
Capital on Tap(14 days ago)
About this role
A Disputes/Chargebacks specialist role at Capital on Tap, based in Cardiff, responsible for overseeing the lifecycle of cardholder disputes across UK and US markets. This hybrid position sits within the Operations team at a fast-growing fintech focused on helping small businesses and balancing customer satisfaction with regulatory compliance.
Required Skills
- Card Disputes
- Chargebacks
- Investigations
- Customer Communication
- Fraud Detection
- Regulatory Compliance
- Case Management
- Data Analysis
- Decision Making
- Time Management
About Capital on Tap
capitalontap.comCapital on Tap is a UK-based fintech that issues business credit cards designed for small and growing businesses. Its cards offer high credit limits (up to £250,000), uncapped 1% cashback, unlimited supplementary cards and no joining, annual, FX or ATM fees. Businesses can apply online for a fast decision (the site promotes instant decisions) and access tools to manage spending and improve cashflow. Headquartered in London, Capital on Tap targets SMEs that need flexible credit and straightforward rewards without hidden charges.
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