Distribution Customer Support Specialist

Cision(6 days ago)

HybridFull TimeJunior$79,158 - $104,515 (estimated)Customer Support

About this role

A Distribution Customer Support Specialist at Cision is the primary point of contact for PR Newswire clients, representing the company’s distribution services and product offerings. The role supports client relationships within a global PR software and media intelligence organization and contributes to overall customer satisfaction. The position is part of Cision’s broader suite of PR and social media solutions.

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Required Skills

Customer Service
Phone Support
Email Support
Chat Support
Order Management
Content Vetting
Client Communication
Salesforce
NetSuite
Microsoft Office

+4 more

Qualifications

Bachelor’s Degree

About Cision

cision.com

Cision is a global, cloud-based communications platform that provides AI-powered media monitoring, media list building, press release distribution, influencer identification, and PR measurement for public relations and communications teams. Its products combine media monitoring across earned, owned and social channels with analytics and reporting to help organizations target, engage and measure the impact of their communications. Agencies and in-house PR teams use Cision to manage media relations, distribute content at scale, surface insights, and demonstrate campaign ROI.