Customer Advisor
NATIONAL(1 month ago)
About this role
A Customer Advisor serves as a primary point of contact for customers, representing the organization while ensuring adherence to policies and regulations. The role supports overall business goals through customer-facing interactions and contributes to team effectiveness and service quality.
Required Skills
- Customer Service
- Complaint Resolution
- Multichannel Support
- Data Entry
- Communication
- KPI Management
- Mentoring
- Data Protection
About NATIONAL
gov.ukGOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.
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