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Division Manager at UOB - ApplyBlast

Division Manager

UOB

2 days ago

2.6 on Glassdoor

Kuala Lumpur, Selangor, Malaysia

Onsite

Full Time

Manager

0 applicants

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About this role

The Division Manager leads the First Recovery (L1 Application Support) team, ensuring seamless delivery of operational support and driving incident resolution to meet key performance indicators. This role involves managing a team of approximately 19 analysts, overseeing application and infrastructure health monitoring, and fostering a culture of continuous improvement and knowledge management. The position requires strong leadership, technical expertise in Unix/Linux and SQL, and effective stakeholder management to support the UOB Group's business services.

Responsibilities

Lead and manage the First Recovery L1 Application Support team
Drive achievement of the team's key KPI of maintaining a minimum 60% First Recovery Resolution Rate
Oversee proactive application and infrastructure health checks

Skills

About UOB

uobgroup.com

Headquarters

Singapore, Central Region, Singapore

Company Size

10001+ employees

Founded

1935

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UOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.