ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Contact Centre Strategy & Transformation Lead at UOB - ApplyBlast

Contact Centre Strategy & Transformation Lead

UOB

1 day ago

2.6 on Glassdoor

Bangkok, Thailand

Onsite

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Contact Centre Strategy & Transformation Lead supports the Head of Contact Centre in driving strategy, process transformation, and key initiatives to improve efficiency, customer experience, and business outcomes. The role involves leading backend functions, driving sales referrals, and coordinating with cross-functional teams to implement system and process improvements. The position requires strong strategic thinking, hands-on execution, and the ability to develop team leaders while fostering a culture of continuous improvement.

Responsibilities

Drive strategy and process transformation to improve efficiency and customer experience
Lead backend functions including training, fulfillment, and digital transformation teams
Coordinate with cross-functional teams to implement initiatives and system improvements

Skills

About UOB

uobgroup.com

Headquarters

Singapore, Central Region, Singapore

Company Size

10001+ employees

Founded

1935

View Profile

UOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.