DMR Technician - Apple/iOS Systems

The Deployment, Maintenance, and Response Technician at Hamline University supports and maintains computer devices, peripheral equipment, and software infrastructure within the Information Technology Services organization. This role involves installing, diagnosing, repairing, and managing Apple OS and iOS systems using tools like JAMF, while also supervising a team of student employees to ensure high-quality user support. The position contributes to sustaining a productive technological environment for faculty, staff, and students through troubleshooting, asset management, and process improvement.