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Driver Operations Associate - Driver Assistance at Lalamove - ApplyBlast

Driver Operations Associate - Driver Assistance

Lalamove

2 days ago

3.7 on Glassdoor

Parañaque, Metro Manila, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

The Driver Operations Associate - Driver Assistance role provides daily face-to-face support to drivers, addressing account concerns and ensuring a positive experience at the hub. The position involves resolving high-priority or complex cases, including safety violations, while delivering clear and accurate service information. This onsite, full-time role in Parañaque, Metro Manila requires strong communication skills and proficiency with case management tools.

Responsibilities

Manage and resolve high-priority driver cases including safety violations
Provide face-to-face assistance for drivers regarding account concerns
Identify patterns and inefficiencies from case data to act on insights

Skills

About Lalamove

lalamove.com

Headquarters

Kowloon Tong, Kowloon, Hong Kong

Company Size

1001-5000 employees

Founded

2013

View Profile

Lalamove is an on‑demand logistics and delivery platform that connects consumers and businesses with a network of drivers for same‑day and last‑mile deliveries. Using its app and web portal, customers can book couriers, vans, or trucks in one click for parcels, bulky goods, scheduled moves, or on‑demand jobs. The service offers real‑time tracking, transparent pricing, and flexible vehicle options, plus enterprise tools for high‑volume and business logistics. Lalamove operates in many cities worldwide, aiming to make local deliveries faster and more convenient.