Driver Operations Lead (Call Out Supervisor)

Lalamove(1 month ago)

Manila, PhilippinesOnsiteFull TimeMedior$49,979 - $68,172 (estimated)Operations

About this role

The Driver Operations Lead (Call-Out Supervisor) oversees the daily activities of the call-out team to ensure effective engagement with driver leads and achievement of performance targets. The role focuses on managing and optimizing outbound call operations within a sales-driven environment. It includes monitoring key metrics, coaching agents, and refining strategies to improve call efficiency and conversion rates. The position supports Lalamove’s growth by enhancing the productivity and effectiveness of its driver acquisition and engagement efforts.

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Required Skills

Call Operations
Lead Conversion
Sales Strategy
KPI Monitoring
Agent Coaching
Performance Management
Data Analysis
Reporting
Process Improvement
Stakeholder Collaboration

+5 more

About Lalamove

lalamove.com

Lalamove is an on‑demand logistics and delivery platform that connects consumers and businesses with a network of drivers for same‑day and last‑mile deliveries. Using its app and web portal, customers can book couriers, vans, or trucks in one click for parcels, bulky goods, scheduled moves, or on‑demand jobs. The service offers real‑time tracking, transparent pricing, and flexible vehicle options, plus enterprise tools for high‑volume and business logistics. Lalamove operates in many cities worldwide, aiming to make local deliveries faster and more convenient.