Driver Operations Lead

Lalamove(1 month ago)

Jakarta, IndonesiaOnsiteFull TimeManager$69,271 - $92,436 (estimated)Driver Operations

About this role

The Driver Operations Lead at Lalamove Jakarta oversees and optimizes the end-to-end driver onboarding process to ensure efficiency and high conversion rates. The role manages and coaches a team of call operations agents and document verification staff while maintaining quality and performance standards. It involves close collaboration with regional, lead generation, marketing, and QA teams to refine processes and policies. The position supports Lalamove’s rapid growth in Indonesia by ensuring a scalable, effective driver acquisition funnel.

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Required Skills

Team Leadership
Driver Onboarding
Call Center Management
Document Verification
KPI Management
Quality Monitoring
Data Analysis
Process Improvement
Workflow Optimization
Cross Functional Collaboration

+7 more

About Lalamove

lalamove.com

Lalamove is an on‑demand logistics and delivery platform that connects consumers and businesses with a network of drivers for same‑day and last‑mile deliveries. Using its app and web portal, customers can book couriers, vans, or trucks in one click for parcels, bulky goods, scheduled moves, or on‑demand jobs. The service offers real‑time tracking, transparent pricing, and flexible vehicle options, plus enterprise tools for high‑volume and business logistics. Lalamove operates in many cities worldwide, aiming to make local deliveries faster and more convenient.

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