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Duty Manager at Hewlett Packard Enterprise - ApplyBlast

Duty Manager

Hewlett Packard Enterprise

5 months ago

4.8 on Glassdoor

Bengaluru, Karnataka, India

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Duty Manager at HPE's Aruba division, you will lead the management of escalated network incidents and ensure governance adherence through cross-functional collaboration. This role requires strong stakeholder communication to align leadership, engineering teams, and clients while maintaining service level agreements during critical events. You will serve as the primary point of contact for resolving complex technical challenges within HPE's edge-to-cloud infrastructure environments.

Responsibilities

Monitor and escalate network incidents end-to-end with immediate governance.
Coordinate cross-functional teams including engineering and supply chain resources.
Communicate resolution status and prevention steps to all stakeholders.
Define severity levels, business impact, and SLA commitments for escalations.
Act as the trusted interface between customers and internal executive leadership.

Skills

Qualifications

Bachelor's DegreeMaster's Degree

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

View Profile

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