Dynamics 365 Consultant (Contact Center)
Concentric(1 month ago)
About this role
Concentrix is hiring a Dynamics 365 Consultant/Architect focused on Contact Center solutions to help clients modernize customer service operations using Microsoft technologies. The role partners closely with customer stakeholders to design and guide adoption of Dynamics 365 Contact Center and Power Platform capabilities to drive business transformation and value. This position sits within Concentrix’s Technical Products and Services professional services organization supporting enterprise clients.
Required Skills
- Dynamics 365
- Contact Center
- Power Platform
- Dataverse
- Solution Architecture
- Low-Code Development
- Customer Consulting
- Omnichannel
- Telephony Integration
- IVR Design
+6 more
Qualifications
- Bachelor’s Degree in Computer Science
- Bachelor’s Degree in Information Technology
- Bachelor’s Degree in Engineering
- Bachelor’s Degree in Business
- Master’s Degree in Computer Science
- Master’s Degree in Information Technology
- Master’s Degree in Engineering
- Master’s Degree in Business
- Cloud Certification
About Concentric
concentrix.comConcentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.
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