Dynamics 365 Consultant (Contact Center)

Concentric(1 month ago)

RemoteFull TimeSenior$106,087 - $140,000Professional Services

About this role

Concentrix is hiring a Dynamics 365 Consultant/Architect focused on Contact Center solutions to help clients modernize customer service operations using Microsoft technologies. The role partners closely with customer stakeholders to design and guide adoption of Dynamics 365 Contact Center and Power Platform capabilities to drive business transformation and value. This position sits within Concentrix’s Technical Products and Services professional services organization supporting enterprise clients.

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Required Skills

Dynamics 365
Contact Center
Power Platform
Dataverse
Solution Architecture
Low-Code Development
Customer Consulting
Omnichannel
Telephony Integration
IVR Design

+6 more

Qualifications

Bachelor’s Degree in Computer Science
Bachelor’s Degree in Information Technology
Bachelor’s Degree in Engineering
Bachelor’s Degree in Business
Master’s Degree in Computer Science
Master’s Degree in Information Technology
Master’s Degree in Engineering
Master’s Degree in Business
Cloud Certification

About Concentric

concentrix.com

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.

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