Dynamics 365 Contact Center Engineer
RSM US LLP(2 months ago)
About this role
RSM is hiring a Contact Center Engineer to support mid-market clients across North America as part of a national engineering team. The role focuses on owning and enhancing contact center offerings within Microsoft Modern Workplace, primarily using Dynamics 365 Contact Center and/or Genesys PureCloud. This position is client-facing and centered on ensuring reliable, optimized contact center environments and a strong customer experience.
Required Skills
- Contact Center
- Dynamics 365
- Genesys PureCloud
- Teams Voice
- Solution Design
- Implementation
- Configuration
- Troubleshooting
- System Integration
- IVR
+6 more
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