Dynamics 365 Customer Service & Omnichannel Consultant (English)

Philip Morris International(1 month ago)

RemoteFull TimeSenior$99,422 - $135,076 (estimated)Professional Services

About this role

The Dynamics 365 Customer Service & Omnichannel Consultant at Concentrix is responsible for delivering functional consulting services that optimize customer service and omnichannel experiences using Microsoft’s Dynamics 365. This role directly engages with clients to design and enhance case management, contact center operations, and multi-channel engagement strategies.

View Original Listing

Required Skills

Dynamics 365
Consulting
Customer Service
Omnichannel Solutions
Contact Center Operations

Qualifications

8-10 years experience
Strong functional understanding
Hands-on experience
Familiarity with Power Platform

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

View more jobs at Philip Morris International →