E-Commerce Operations Associate
Purplebrand
About this role
A Customer Support Specialist at PURPLE handles customer inquiries, order tracking, returns, and shipping issues while supporting e-commerce operations and warehouse coordination.
Skills
About Purplebrand
purple-brand.comPurple is a consumer sleep and comfort brand that designs and sells mattresses, pillows, bedding, and related accessories built around its proprietary Hyper-Elastic Polymer "Grid" for pressure relief, temperature regulation, and durability. It sells primarily direct-to-consumer online (and through select retail partners), offering compressed “bed‑in‑a‑box” shipping, trial periods, and warranties. The company emphasizes modern materials and engineering-backed comfort that aims to combine support and cooling for a broad range of sleepers. Customers choose Purple for its distinctive feel, easy purchasing experience, and customer-friendly trial and return policies.
About Purplebrand
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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