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© All Rights Reserved. ApplyBlast.com
weber
The ECOM/GA & Knowledge Specialist, Customer Service role serves as the primary point of contact for customer-facing eCommerce topics and Grill Academy-related inquiries across the DACH region. The position involves supporting agents with complex customer enquiries, managing escalations, and maintaining knowledge databases to ensure high service quality. Additionally, the specialist is responsible for knowledge management, creating and improving knowledge articles, FAQs, and process documentation to support AI and self-service solutions.
Headquarters
Palatine, Illinois, United States
Company Size
1001-5000 employees
Founded
1952
Weber is the world's premiere manufacturer of charcoal, gas, electric, and wood pellet grills, as well as griddles and outdoor cooking accessories, including the iconic kettle grill, Genesis and Summit gas grills, Searwood pellet grills, Slate griddles, smokers, and portable models. The company also offers smart grilling technology, genuine replacement parts, and a wide range of cooking tools, and supports users with recipes, grilling tips, and how-to content. Weber products are sold through its e-commerce site and retail partners worldwide, serving both home cooks and grilling enthusiasts.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for weber.
weber didn’t post a salary, so this is our estimate from similar listings.