eCommerce Support Representative
Global Payments(1 month ago)
About this role
The eCommerce Support Representative helps customers successfully operate and adopt Global Payments' e-commerce and acquiring platforms by providing technical onboarding and in-life support. The role supports digital payment solutions and internal business units, acting as a first point of contact to ensure merchant readiness and post-launch monitoring. It requires clear communication with stakeholders at all technical levels to facilitate smooth customer experiences.
Required Skills
- Customer Service
- Technical Support
- Troubleshooting
- Onboarding
- Ticketing Systems
- Communication
- Problem Solving
- Escalation
- Reporting
- HTML
+5 more
Qualifications
- Degree in IT or Computer Science
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