El Salvador Customer Service ES

Philip Morris International(4 months ago)

San Salvador, El Salvador, El SalvadorOnsiteFull TimeJunior$37,512 - $51,478 (estimated)Customer Service

About this role

The Advisor I, Customer Service in San Salvador handles inbound/outbound and internet customer contacts, providing support and resolving routine product and service issues. The role focuses on meeting contractual KPIs, maintaining accurate account records, and escalating or referring complex issues while working full-time in a call center environment.

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Required Skills

Customer Service
Communication
Computer Skills
Multitasking
Empathy
Problem Solving
Attention To Detail
Teamwork
Data Entry
Phone Support

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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