LangChain
LangChain is seeking a Technical Support Engineer to lead customer support for highly technical users, including AI engineers and infrastructure architects. The role involves debugging production LLM applications, improving AI observability, and resolving critical issues while collaborating with engineering and product teams. This position focuses on defining world-class technical support for modern AI platforms and mentoring other support engineers.
Company Size
11-50 employees
LangChain is an open agent engineering platform that enables companies to build, test, deploy, monitor, and govern AI agents across the full development lifecycle. Its flagship product, LangSmith, provides observability, evaluation, deployment infrastructure, and governance tooling for production agents, while its open-source frameworks—LangChain, LangGraph, and deepagents—offer flexible options from quick-start templates to low-level agent control. Trusted by over 7,000 organizations and serving 350M+ monthly open-source downloads, LangChain is one of the largest platforms in the AI agent ecosystem.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for LangChain.