EMEA Ticket Management Performance Manager

JLL(1 month ago)

HybridFull TimeSenior$114,299 - $154,024 (estimated)Operations

About this role

JLL is hiring a Ticket Management Performance Manager to elevate ticket management service delivery across the EMEA region. The role focuses on improving overall operational performance and consistency by partnering with global and regional stakeholders and strengthening how teams manage tickets and service outcomes. This position is based in Warsaw, Poland with a hybrid schedule requiring three days in the office.

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Required Skills

Performance Management
KPI Development
Data Analysis
Reporting
Dashboarding
Quality Assurance
Ticket Audits
Process Improvement
Training Development
Stakeholder Management

+8 more

Qualifications

Bachelor's Degree
ITIL
Six Sigma

About JLL

jll.com

JLL (Jones Lang LaSalle) is a leading professional services firm specializing in commercial real estate and investment management. The company provides a comprehensive range of services to owners, tenants, and investors, addressing their property needs on a national and global scale. With a focus on innovative and intelligent solutions, JLL aims to tackle complex real estate challenges and create better futures within the industry. Their expertise spans various sectors, including advisory, leasing, property management, and capital markets.

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